Effective on May 18, 2018
Last update: July 20, 2020
Transactworld Limited (“TRANSACTWORLD”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
Effective on May 18, 2018
Last update: July 20, 2020
Transactworld Limited (“TRANSACTWORLD”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
Together these are all referred to in this policy as “Services”.
We confirm that we will collect information about you in line with the requirements of the applicable laws and regulations of Cyprus and the European Union and the guidelines of the regulatory authorities, and that we have adopted all reasonable technical and administrative measures to ensure that data that we collect about website visitors is protected from loss, unauthorized access and/or alteration. The Transactworld’s employees have made written commitments not to disclose and distribute information accessed in the workplace or to any third party, including information about visitors of the website/social media accounts. Persons under the age of 16 may not provide any personal data through our website/social media accounts. If you are a person under 16, make sure that you obtain a parent or guardian’s permission before you provide personal information to us.
|We receive, collect and use the information listed below as it is necessary for the adequate performance of the contract between you and us, to provide you the Services, to support our legitimate interests in better understanding, securing and improving our Services and overall performance, and to allow us to comply with our legal and contractual obligations.|
We receive and collect personal information from you when you provide us your name and e-mail address during signup, when you contact us or when you make a purchase and provide your billing information. When we communicate using email or other communications medium like phone.
We may collect information about you automatically (when you visit our website, our social media account, or use our applications). We receive and collect personal information from your browser or mobile device about your use of the Services. We use “cookies”, technical identifiers and other tracking technologies in order to provide and enhance our Services. We also collect limited data regarding your location and device or the service you are using, such as your mobile device id or browser preferences.
We receive and collect personal information from other sources, such as, business partners, financial institutions, merchants, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and fraud prevention agencies. In certain cases we may collect information about you from publicly available sources (e.g. through LinkedIn social networking platform, your company’s website or otherwise).
We may collect information that you provide to us directly. Typically this will happen when you:
We may collect information about you automatically. Typically this will happen when you:
Where permitted by applicable law, we may acquire information about you from third parties such as, business partners, financial institutions, merchants, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and fraud prevention agencies. This may include your publicly available profile information (LinkedIn, Facebook, Twitter, Instagram). We may link information provided by you, collected from public and commercial sources to other information we obtain from you or about you.
Although we seek to collect as limited amount of your information as possible, we collect the following information:
Information you give us: Information that we collect from you directly will be apparent from the circumstances and the context in which you provide it. For example:
Information that we collect automatically will generally concern:
Information that we collect from third parties: We may share or receive information about you with or from other sources and add it to our account information, including when you use any of the other websites we operate or other services we provide. We are also working closely with third parties (including, for example, business partners, financial institutions, merchants, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and fraud prevention agencies) and may receive information about you from them. We may also receive information about you from publicly available sources, it will generally consist of the following:
Information that we collect through Applications: If you download or use mobile or desk top applications provided by us, we may receive information about your location and your device or the service you are using (including where a payment transaction takes place). Our mobile and desktop apps may collect such information from your mobile device or your computer at any time while you download or use our apps. Where required, we will always seek to notify you if it is our intent to collect real-time location information and, also where required, obtain your consent unless otherwise permitted by law. We may use such information for regulatory purposes, our own due diligence checks, to better understand transaction patterns and to optimize your experience.
Email and Other Communications: We may receive information about you and your use of our Services when we communicate with each other, including when you open email, messages from us and from the use of electronic identifiers (sometimes known as ‘device fingerprints’), for example, Internet Protocol addresses or telephone numbers.
You may choose not to disclose certain information to us (e.g. information requested in the registration form), but in that case you may not be allowed to register in our website or receive our services.
|We use your personal information to provide and improve our Services, to send you marketing or advertisement communications, to contact you in connection with the Services, to identify and authenticate your access to the Services, to send you updates and news regarding the Services and our products, to respond to a “Contact Us” request, to send you service and administrative e-mails and messages, and to inform you about changes or important Services related notices.|
Your information (as above) will include information about you (and / or your business) and your transactions. If you give us information, including sensitive personal data, about yourself or other people, you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this policy.
We use the collected information about you for the following purposes:
|Purpose||Legal base/bases||Personal data|
|To provide our Services to you and your business including fulfilling our obligations to you or to financial or other institutions in connection with the Services we provide to you (and / or your business).||Discharge of obligations under a contract between you and us. Compliance with legislative requirements. Our legitimate interests unless, these interests are overridden by your private interests.||Name, surname, payment method, credit card number, address, passport number, credit card expiration date, other information we may need in providing our services to you, such as your phone number or e-mail address to which we will send your registration confirmation, information about your interests and preferences.|
|To provide you with the information, products and services you have requested or we think may be of interest to you.||Our legitimate interest to inform about our services, and other relevant information||Name, social media account details, telephone, e-mail, address, your interests.|
|To identify and authenticate your access to non-public parts of our Services||Our contract with you, Compliance with legal obligations||Name, telephone, e-mail, address, login credentials|
|To send you service and administrative e-mails and messages, including to inform you about important changes or developments in our Services, to provide you with important Services related notices, such as security notices, to notify about your transaction and to respond to a "Contact Us" or administrative request (for example, to change your password). These e-mails and messages are considered an integral part of the Service and you may not opt-out of them.||Our legitimate interest to provide you with accurate information about the services we provide, extra services, etc.||In order to be able to answer your queries by phone, e-mail, through social media and otherwise, we may ask you to give us your phone number, e-mail address or other contact details convenient to you.|
|To obtain your views on our products, services and our website/s.||For this purpose we process your personal data on the basis of the legitimate interest to monitor the quality of our services, develop and improve the content we provide and ensure security of the website.||IP address, operating system version, and settings of the device you use to access our content/products, time and duration of your login session, search query terms you enter through our website, and any information stored in cookies that we have set on your device, your device’s GPS signal or information about nearby WiFi access|
|To improve and develop our business, including without limitation to optimize our websites/portals, products and services.||Our legitimate interests||Interactions with our website, applications, support team, geo-location data|
In some instances, we may use information about you for purposes other than described above. Where this is the case, we will provide a supplemental notice to you and ask for your consent before we process your information (these cases will be clear from the circumstances and the context).
|We transfer your personal information or share it with our subsidiaries or affiliated companies for the purpose of storing or processing such data on our behalf, with credit and financial institutions, alternative payment schemes and any other financial institutions who may process payments and provide payment services, with third-party service providers who complement and assist us with our business operations and to facilitate our Service (like billing, support, payment processing, fraud prevention agencies or other services), with our business partners and affiliates so they can contact you in order to offer or promote our Service, and with whoever you specifically ask us to share it with.|
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may share your information with selected third parties including:
These entities are limited in their ability to use your information for purposes other than providing services to us (unless stated otherwise in the agreement).
We may share information about you with other third parties, such as public authorities, authorities supervising activities in the payment sector, pre-trial investigation officials, courts, and others, when we consider disclosure to be necessary to protect our legitimate interests.
We may disclose your personal information to third parties:
|The data that you provide us is sent via a secure link (HTTPS) and sensitive data stored is encrypted using standard encryption technology in computer servers with limited access and in controlled facilities. We follow generally accepted industry standards to protect personal data, however no method of transmission over the Internet or method of electronic storage is 100% secure.|
The data that you provide us is sent via a secure link (HTTPS) and sensitive data stored is encrypted using standard encryption technology in computer servers with limited access and in controlled facilities. Once you are logged into your Account, all internet communication is secured using Secure Socket Layer (SSL) technology with High-grade security Encryption (AES-256, 256 bit keys). We restrict access to your personally identifiable information only to employees who need to know that information in order to provide products or services to you.
We have put in place reasonable and appropriate physical and technical measures to safeguard the information we collect in connection with the provision of our content/services. Please note, however, that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will never contact you and ask for your password.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
are in place to ensure an adequate level of data protection.
We will retain your personal data for the period necessary to fulfil the purpose for which they were collected. After that, we will delete them, except where we are legally obligated to retain the information for tax purposes, or such data may be required in conducting a pre-trial investigation, but in any event the retention period will not extend beyond 10 years. On expiration of this period, the data will be irretrievably deleted.
Normally, personal data storage periods are as follows:
|Personal data||Retention period|
|Payment data||At least 10 years after the payment transaction|
|Personal data used for marketing purposes||3 years from your last visit to our website|
|IT system logs||Up to several months|
|Analytical data||Such data are normally collected automatically while you visit the website and immediately depersonalised/aggregated.|
|You can exercise your rights at any time by contacting our support team at firstname.lastname@example.org or our Data Protection Officer at email@example.com.|
The data subject whose data are processed in connection with activities carried out by the Data Controller, depending on the situation, has the following rights:
We offer you easy ways to exercise these rights. You can do so by giving us a call to +44 20 3129 5664, writing to us to firstname.lastname@example.org, or using certain links provided at the end of our promotional communications.
You may not be able to exercise these rights when in the cases provided by law it is necessary to ensure prevention, investigation and detection of crimes, violations of official or professional ethical standards, as well as the protection of the rights and freedoms of the data subject or other persons.
We will ask you to prove your identity face-to-face, through electronic signature or, where the two options are not available, remotely via Skype before we enable you to exercise your rights
|Rights that you have||Certain restrictions|
|To know (be informed) about the processing of your data (right to know)||You have the right be informed in a concise form and using simple and plain language before the processing of your personal data.|
|To access your data and be informed about the methods of their processing (right of access)||This right means:
|To obtain rectification of personal data or, taking into account the purposes of the processing of personal data, to have incomplete personal data completed (right to rectification)||This applies if the information we hold is incomplete or inaccurate.|
|To obtain the erasure of your data (right ‘to be forgotten’)||This applies if:
|To stop all data processing activities in respect of your data (except storage)||This right applies, temporarily while we look into your case, if you:
|To obtain from the Data Controller restriction of the processing of personal data if there is a legitimate ground (right to restriction of processing)||You may opt out of our use of your personal data for direct marketing purposes.|
|To object to processing of personal data||This right means that data subject can object at any time to processing of personal data concerning him or her which is based for the performance of a task carried out in the public interest or for the purposes of the legitimate interests pursued by the controller or by a third party. The controller has to demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject|
|To exercise the right to data portability||This right may be exercised if you have provided your data to us and the processing is carried out by us by automated means and on the basis either of your consent, or on the basis of discharging our contractual obligations to you.|
|To lodge a complaint with the Commissioner for Personal Data Protection||www.dataprotection.gov.cy|
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If you use the Website or the Services after we have published such changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by this policy at any time, you should not use our Website and Services.